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If you are unhappy with the products received and you want to give up these products and get your money back, you can apply for the return procedure. This can be done in maximum 10 working days, according to the provisions of the Government Ordinance no.130/2000 on consumer protection when concluding and executing distance contracts. Transport costs are not refundable.
Products that are customized with the image, logo, or text requested by the customer cannot be returned, according to the law, because they are made on order and cannot be resold.
In the event of receiving a wrong product or a product with manufacturing defects, this will be replaced if a telephone notification is made within 48 hours of product receipt. The customer has the right to request a refund or the replacement with a corresponding product. If egomaniac.ro cannot replace the product with the right one, it will refund the product value.
Products must be returned in original or equivalent packaging. We will not credit products that are damaged due to insufficient packaging. Please use a protective box to prevent damage during transit.